We are currently looking to fill a position at the retail parts counter because our good friend and co-worker Anjuli will soon be taking a new job in San Mateo. Losing Anjuli leaves us with some big shoes to fill, as Anjuli has proven time after time that she is up to just about any task we throw her way.

Below is the job description for the Parts Associate position, as well as some basic requirements. If you are interested in and believe yourself qualified for this job, please e-mail resume and cover letter to ideas@bmwmotorcycle.com

We look forward to hearing from you!

Parts Advisor / Parts Counterperson

Job Purpose

- Supplies motorcycle parts and accessories over the counter, through the shop, via e-mail or on the phone to meet all customer needs.

- Ensure appropriate stock and inventory of parts and accessories.

- Promote, represent and define BMW Motorcycles of San Francisco as the premier BMW retail environment through exceptional customer service and total commitment to teamwork.

Primary Responsibilities

- Greet and serve every customer courteously and promptly. Answer questions and assist them in identifying and obtaining needed parts. When unable to assist customers immediately, recognize and explain delay to the waiting party.

- Handle orders and requests for information efficiently via telephone and e-mail as well as over-the-counter customers. Specify and identify parts needed to meet customer requirements, so that number of parts returns due to errors is low. Use parts equipment and information resources to accurately identify needed parts.

- Actively solicit sales and suggest selling of service-related parts in conjunction with the service department. Use brochures and merchandise displays as sales aides. Display seasonal parts attractively.

- Achieve BMW motorcycle retail center goals for parts sales by generating high:

• sales of BMW motorcycle parts and accessories

• number of repair orders processed

• parts and accessories sales per order

- Maintain accurate sales and inventory records of all line items. Cost-out parts and accessories on repair orders.

- Maintain and prepare records by saving appropriate invoices, maintaining customer back-order file, and receiving and duplicating repair orders.

- Record lost sales due to unavailability of parts.

- Ensure all parts are charged to retail invoices, internal invoices or repair orders.

- Maintain inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock. Replenish assigned inventory daily. Notify parts manager of out-of-stock parts or materials that need immediate attention.

- Physically count parts on a regular basis to ensure a highly accurate inventory management system.

- Communicate frequently with parts manager and offer suggestions that will allow the parts department to react quickly when the demands of consumers shift.

- Properly log requests for non-stock or special order parts. Follow up on special ordered items, and notify the customer or service advisors when received. Locate out-of-stock parts from outside source and submit an emergency order, if necessary.

- Maintain the appearance and cleanliness of counters, displays, shelves, bins, and customer contact area by following good housekeeping procedures.

- Tag and describe all displayed items to better inform customers of available products.

- Rotate and move display parts on a regular basis to maximize customer interest and identify low volume items for closeout.

- Maintain a professional appearance that allows customers to easily recognize you as a member of the BMW Motorcycles of San Francisco team. All shirts (tucked in, unless a polo or other style meant to be worn out is worn) and outerwear worn on the upper body must be either BMW Motorcycles of San Francisco apparel or BMW Motorcycles (BMW Motorrad) branded apparel. Hats are allowed but must be BMW brand. Pants must be clean, but do not require any affiliation with the BMW brand or the shop.

- Cooperate with and assist other staff members in the preparation of orders for delivery or by performing other job-related tasks as assigned by supervision.

- Upgrade knowledge of motorcycle products and services by on-the-job training and participating in educational and development programs. Become familiar with and recognize all sources of product and technical information to develop knowledge and expertise.

Additional Responsibilities

- Act as ambassador of the store whenever necessary and appropriate. When possible, greet and assist any customers that enter the store and are not immediately received due to an abundance of activity in other departments. Alert the proper team member or management that a client is in need of assistance as soon as possible.

- Adhere to all codes of conduct and policies outlined within the Motorrad LLC Employee Handbook

- Develop and maintain, at minimum, a basic knowledge of BMW's new motorcycle lineup and the related accessories available from BMW and other popular aftermarket manufacturers for each model.

Position Requirements

Experience

Prior parts handling experience preferred

Attributes

Excellent communication abilities. Good organizational skills. Clean and neat appearance. Proactive rather than reactive approach in the workplace.

Education

 High school or equivalent

Please e-mail resumes and cover letters to ideas@bmwmotorcycle.com